When to Contact the Customer
You may need to reach out to the customer in the following situations:
The customer has not arrived within 4–5 minutes of the pickup time.
The customer has left an item in your vehicle.
If you need to contact the customer after completing the trip, please follow these steps:
Go to History in the app.
Select the relevant trip.
Take a screenshot or photo of the trip details and send it to a wer2 GO representative or the technical support team.
Please report any issues within 48 hours to a representative or technical support for assistance.