Customer didn't pay or paid less

Drivers are responsible for collecting the trip amount from the customer for the cash-paid trips.

Please follow the following guidelines when the customer does not pay or pay less for the trip in cash:

• Politely ask the customer to make the payment at the end of the cache trip

• If the customer refuses to pay or pay less, do not confirm the price

• Click on a problem 

• Choose a non-paying customer

• Then contact a representative or technical support service to solve the problem.

Tips to follow before starting the trip:

• Check the name of the customer

• For cache trips, an exchange must be provided. If you do not have enough cash, the customer has the right not to pay or pay less.

Please contact Technical Support if you have further questions or need assistance.