If you experience any issues while using a promotion, please ensure the following:
The coupon has not expired.
The coupon code was entered correctly.
You are using the latest version of the app.
Please also keep in mind:
Promotions are valid only in the country where they are issued and cannot be used elsewhere.
You cannot combine multiple coupons; please select the promotion you wish to apply before booking your ride.
If the discount value exceeds the trip cost, the remaining balance cannot be applied to another trip.
Some discounts are percentage-based and will reduce the trip price accordingly.
Percentage-based discounts may have a maximum deduction limit.
If you continue to experience problems, please contact our support team via the app for assistance.